Complaints, Appeals and Disputes
Complaints
Complaints regarding the services or activities of V3 Quality Certification Private Limited may be
submitted in writing and shall be investigated in accordance with the established complaints
handling procedure.
Appeals
Clients may appeal decisions relating to certification, including granting, suspension, withdrawal,
reduction of scope, or refusal of certification. All appeals shall be reviewed independently and in
accordance with the applicable appeals procedure.
Disputes
Any dispute that cannot be resolved through mutual discussion and negotiation shall be referred
to arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996,
and shall be subject to the jurisdiction of Delhi.